FAQ
To reset your password, go to http://vark.com/forgot_password and enter in the email address you used to set up your account. An email will be sent to you with a link to reset your password.
Aardvark is a new kind of tool that lets you tap into the knowledge and experience of friends and friends-of-friends.
Send Aardvark a question (from the web, IM, email, Twitter, or iPhone) and you’ll get a quick, helpful response from someone with…
- The right knowledge and experience to help
- Similar tastes
- Friends in common
- Recommendations
- Research help
- Advice and second opinions
- Tips and discoveries
- And more…
Questions come up every day…
- When you need a quick answer, but don’t want to search through a bunch of web pages.
- When you want information but don’t know who to ask or where to start.
- When you don’t have time for a long conversation with someone.
- When you want someone who knows what they’re talking about.
Most questions are answered within 5 minutes, and the vast majority are answered within 10 minutes. The speed of the answer depends upon the subject of your question, and the number of people in your network who are online. Questions that have more detail and questions with extra tags usually get answered faster.
Aardvark analyzes incoming questions to determine what they’re about – questions might be about topics like *vegetarian recipes*, *dry cleaners in Wichita*, *iPod accessories*, etc.
Aardvark then searches through all of the people in your network who are available over IM or Email to find the right match for you for that topic. Aardvark considers…
- related topics in peoples’ profiles
- how you’re connected to people
- who you trust about related topics
- your history of training Aardvark
- people who share your favorites (for taste-related questions)
- people in the right location (for location-related questions)
- other mysterious factors…
If you’ve received an invitation, then simply follow the included link and click "Join". Otherwise, go to www.vark.com and click "Sign Up". Signing up will take less than a minute, and you’ll be able to start using Aardvark to get answers to your questions instantly.
Syncing your accounts (via Facebook Connect) allows Aardvark to connect you with friends and friends-of-friends when you ask and answer questions.
Send an email to support@vark.com. We’re happy to help!
We’re a startup of about twenty people in San Francisco, California. You can read more about us or learn about joining us!
To contact Aardvark support, send an email to support@vark.com
To report a bug, send an email to bugs@vark.com
Send any feedback, comments, or ideas to feedback@vark.com or visit our Community Forum
Tip: For help from someone on the Aardvark team, you can email support@vark.com.
